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IFMA CFM Exam Syllabus Topics:

Topic
Details

Topic 1

Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

Topic 2

Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.

Topic 3

Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.

Topic 4

Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.

Topic 5

Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.

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IFMA Certified Facility Manager Sample Questions (Q219-Q224):

NEW QUESTION # 219
What safety precautions are MOST important during a partial renovation of a building while keeping the existing business operating?

A. Barriers must be set up to create a safe perimeter: all staff members should be moved outside of the area and it should be designated as an area where personal protective equipment must be worn.
B. Require the contractor to perform indoor air quality testing once a month to ensure staff safety and post results.
C. Hearing protection and eye wash stations should be set up in designated locations within the construction area to minimize employee risk.
D. Staff should be required to wear safety footwear, hard hats, and a security checkpoint should be set up to ensure staff compliance.

Answer: A

Explanation:
Duringpartial building renovations while operations continue, theprimary safety priorityis establishing clear barriers and restricted zonesto separate construction activities from business functions. The correct choice is:
* Setting up barriers to create a safe perimeter, restricting staff access, and enforcing PPE requirements in work zones.
* This approach preventsexposure to hazards such as dust, noise, falling objects, and construction- related accidents.
* Why the other options are incorrect:
* (A) Monthly air quality testingis beneficial but does not address immediate physical safety risks.
* (B) Hearing protection and eye wash stationshelp in construction areas but do not sufficiently protect the larger workforce from hazards.
* (D) Requiring all staff to wear PPEis excessive unless they are directly involved in construction-related tasks. A security checkpoint may be useful but is not the most critical precaution.

NEW QUESTION # 220
You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined. To minimize risk to the organization, what type of contract should be used to procure the needed services?

A. Cost-Reimbursable Contract
B. Time and Material Contract
C. Fixed-Price Contract
D. Cost-Plus-Fee Contract

Answer: C

Explanation:
AFixed-Price Contractis the best option for a project witha well-defined scope and schedulebecause:
* Itminimizes financial riskby setting a predetermined cost.
* The contractorbears the risk of cost overruns, ensuring budget predictability.
* Why the other options are incorrect:
* (A) Cost-Plus-Fee contractsallow for cost adjustments,increasing financial risk.
* (B) Cost-Reimbursable contractscan lead tohigher costs with no guarantee of a fixed budget.
* (D) Time and Material contractsare used foruncertain scopesand do not provide cost stability.

NEW QUESTION # 221
A research lab is moving into a newly-leased facility. Their last move was three years ago. They most recently shared a building with other functions, and the facility manager needs to determine whether they have any special facility requirements. How can the facility manager best identify any special needs?

A. Survey only management of the research lab.
B. Ask the facility service management to identify the needs.
C. Meet with the research lab management.
D. Study the requirements as stated for the previous move.

Answer: C

Explanation:
Meeting withresearch lab managementis the most effective approach because laboratory facilities often have unique requirements such as ventilation, chemical storage, and biohazard disposal that may not have been applicable in their previous location. Relying solely on past records or surveying only a subset of stakeholders may overlook updated safety regulations or operational needs. Adirect consultationensures that currenttechnical and safety standards are met, aligning with best practices in strategic facilities management.

NEW QUESTION # 222
What is the most common method to accelerate the completion of a project?

A. Reducing scope
B. Scheduling overtime
C. Outsourcing project work
D. Adding resources

Answer: D

Explanation:
Adding resources (C) is the most effective way to accelerate project completionby increasing workforce capacity.
* Adding skilled personnel reduces bottlenecks and increases productivity.
* Why not other options?
* (A) Outsourcing can help but may introduce coordination challenges.
* (B) Reducing scope affects project deliverables.
* (D) Overtime leads to fatigue and may not sustain efficiency long-term.

NEW QUESTION # 223
An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

A. Use the data for bonus payments from its clients.
B. Use the data to attract new clients.
C. Use the data for salary increases.
D. Use the data in the creation of its future service level agreements.

Answer: D

Explanation:
Service delivery data should be used toenhance Service Level Agreements (SLAs)by:
* Benchmarking performanceto set realistic, data-driven goals.
* Identifying inefficienciesand implementing targeted improvements.
* Providing accountabilityin vendor and in-house service expectations.
Using the datafor marketing (A), salary increases (C), or bonus payments (D)does not directlyenhance operational performance.

NEW QUESTION # 224
......

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